Effective Date: 1 September 2026

Arogya Angadi is committed to supplying quality products and providing a fair and transparent
customer service experience.
Due to the nature of our products, particularly food, traditional medicines, herbal products and
wellness products, certain products may not be suitable for return once opened or used.
1. Products Eligible for Return
A return, replacement or refund may be considered where:
 The wrong product has been delivered;
 The product received is damaged;
 The product received is materially different from the product ordered; or
 The product is otherwise found to have a fulfilment-related issue attributable to Arogya
Angadi.
2. Reporting Period
Customers must notify Arogya Angadi of a damaged, incorrect or defective product within 2 days of
delivery.
Requests received after this period may not be accepted except where required under applicable
law.
3. Proof Required
For verification, customers may be required to provide:
 Order/invoice number;
 Photographs of the product;
 Photographs of the outer packaging;
 Video of the package/product, where applicable;
 Batch number or product details; and
 A brief description of the issue.
4. Products Not Eligible for Return
Unless otherwise required by applicable law, we generally do not accept returns or exchanges for:
 Products that have been opened or used;
 Products that have been partially consumed;
 Products damaged after delivery due to improper handling or storage;
 Products without their original packaging;
 Products returned without prior approval;
 Products where the reported issue is not attributable to Arogya Angadi; or
 Products specifically identified as non-returnable.

5. Return Approval
All return or replacement requests are subject to verification.
If a return is approved, Arogya Angadi will provide instructions regarding the return or collection of
the product.
Customers should not send products back without prior confirmation from Arogya Angadi.
6. Replacement
Where appropriate and subject to availability, Arogya Angadi may provide a replacement product
instead of a refund.
If the replacement product is unavailable, an eligible refund may be processed.
7. Refunds
Where a refund is approved, it will generally be processed through the original payment method or
another appropriate method, subject to the applicable payment system.
The time taken for the refund to reflect in the customer's account may depend on the payment
gateway, bank or financial institution.
8. Shipping Charges
Where the return or replacement is due to an error attributable to Arogya Angadi, applicable
return/replacement shipping costs may be borne by Arogya Angadi.
Where a return is requested for reasons not attributable to Arogya Angadi, any applicable shipping
or handling costs may be deducted or charged, subject to applicable law and the specific
circumstances.
9. Refund for Cancelled Orders
Where an eligible order is cancelled before dispatch and payment has already been received, the
applicable refund will be processed in accordance with our Cancellation Policy.
10. Contact Us
For return, replacement or refund assistance:
Phone: 9941009880
Email: angaadiarogya@gmail.com
Please mention your order number and registered mobile number when contacting us.