Effective Date: 1 September 2026

Welcome to Arogya Angadi. By accessing, browsing, or purchasing products from our store, whether online or offline, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

1. About Arogya Angadi

Arogya Angadi is a retail wellness store offering Naatu Marundhu (traditional medicines), herbal products, natural wellness products, traditional foods, and related products sourced, developed, and curated from trusted sources.

Our products and the information provided about them are rooted in traditional Indian health practices and natural ingredients.

2. Product Information & Disclaimer

We make reasonable efforts to ensure that product information, including ingredients, descriptions, traditional uses, benefits, dosage, and usage instructions, is accurate and up to date.

However, the information provided on our website, product packaging, advertisements, social media, or other communication channels is intended for general educational and informational purposes only and should not be considered medical advice, diagnosis, or treatment.

Individual results may vary.

Customers are advised to consult a qualified healthcare professional or appropriately qualified traditional medicine practitioner before using any product, particularly if they:

· Are pregnant or breastfeeding;

· Have known allergies or sensitivities;

· Have an existing medical condition;

· Are taking prescription or other medications; or

· Are considering using a product for a specific health condition.

Arogya Angadi does not recommend self-diagnosis or self-medication.

3. Proper Use of Products

Products must be used strictly according to the instructions provided on the product label, packaging, accompanying literature, or as advised by a qualified practitioner.

Arogya Angadi shall not be responsible for any adverse consequences arising from:

· Misuse or improper use of a product;

· Use beyond the recommended dosage;

· Failure to follow product instructions;

· Self-medication;

· Use despite known allergies or contraindications; or

· Use contrary to professional medical or practitioner advice.

Customers are responsible for providing accurate information where such information is required for processing an order.

4. Pricing & Product Availability

All prices displayed on our website are in Indian Rupees (INR) unless otherwise specified.

Prices, product specifications, offers, discounts, and availability may change from time to time without prior notice.

Product availability may vary depending on stock levels, seasonal availability of ingredients, manufacturing schedules, or other circumstances beyond our control.

In the event of an incorrect price being displayed due to a technical or human error, Arogya Angadi reserves the right to cancel the affected order and provide a refund of any amount already paid.

5. Orders & Payment

An order shall be considered confirmed only after successful receipt and verification of payment, unless otherwise specified.

We may accept payment through the payment methods displayed on our website, including applicable digital payment options, cards, UPI, and other methods made available from time to time.

Arogya Angadi reserves the right to refuse, cancel, or modify an order in circumstances including:

· Product unavailability;

· Incorrect pricing or product information;

· Suspected fraudulent or unauthorised transactions;

· Technical errors;

· Delivery restrictions; or

· Other unforeseen circumstances.

Where payment has already been received for a cancelled order, the eligible amount will be refunded through the applicable payment process.

6. Shipping & Delivery

We endeavour to dispatch orders within 7 business days from confirmation of the order, subject to product availability and successful payment.

Actual delivery time may vary depending on:

· Delivery location;

· Courier/service provider;

· Weather conditions;

· Public holidays;

· Transport disruptions;

· Regulatory restrictions; and

· Other circumstances beyond our reasonable control.

Applicable shipping charges, if any, will be displayed at the time of checkout.

Once an order has been handed over to the courier or delivery partner, delays attributable to the courier or circumstances beyond Arogya Angadi's reasonable control may not be considered a failure to deliver.

7. Returns, Refunds & Exchanges

Due to the nature of our products, opened, used, consumed, or tampered products are generally not eligible for return or exchange.

A return, replacement, or refund may be considered in the following circumstances:

· The product received is damaged;

· The product received is materially different from the product ordered; or

· The wrong product has been delivered.

Any such issue must be reported to Arogya Angadi within 2 days of delivery.

Customers may be required to provide photographs, videos, order details, and other information reasonably necessary to verify the issue.

Products must be retained in their original packaging until the return or replacement process is completed.

Requests will be reviewed on a case-by-case basis, and Arogya Angadi reserves the right to approve or reject a return, replacement, or refund based on the circumstances and applicable law.

For return or refund assistance, please contact us using the details provided below.

8. Privacy & Personal Information

We respect the privacy of our customers.

Personal information provided by customers may be used for purposes including:

· Processing and fulfilling orders;

· Payment processing;

· Delivery and customer support;

· Communicating about orders;

· Improving our products and services; and

· Meeting applicable legal and regulatory requirements.

We take reasonable measures to protect customer information and do not sell customer personal information.

Information may, however, be shared with service providers, payment processors, delivery partners, technology providers, or government/regulatory authorities where necessary to provide our services or comply with applicable legal requirements.

9. Intellectual Property

All content appearing on the Arogya Angadi website and related platforms, including but not limited to:

· Logos and brand names;

· Product photographs;

· Text and product descriptions;

· Graphics;

· Designs;

· Videos;

· Written content; and

· Other original materials

are owned by or licensed to Arogya Angadi/Arogya Healthcare Pvt. Ltd., as applicable.

Such content may not be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission, except where permitted by applicable law.

10. Limitation of Liability

To the extent permitted under applicable law, Arogya Angadi shall not be liable for losses arising from improper use of products, failure to follow product instructions, self-medication, allergies, individual sensitivities, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

11. Changes to These Terms

Arogya Angadi reserves the right to modify, update, or amend these Terms & Conditions from time to time.

The updated Terms & Conditions will be made available on our website. Continued use of the website or purchase of products after such changes constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.

12. Contact Us

For questions, complaints, product information, order support, returns, or refunds, please contact us:

Arogya Angadi
Phone: 9941009880
Email: angaadiarogya@gmail.com
Address: B7, Mugapair Eri Scheme, First Main Road,
Near Ambedkar Playground, Mugapair East, Chennai – 600037, Tamil Nadu, India.